Online taxi-hailing firm Uber has threatened to de-register Kenyan drivers engaged in violent protests in the wake of a go-slow over “poor returns” and “unfavourable terms” which begun Monday.
Uber, in a letter sent to drivers on Tuesday also offered an online portal where its members and the public can lodge complaints against drivers.
“While we respect every partner’s right to express their opinions, acts of violence or intimidation threaten the trust and safety of the Uber community. Such acts will not be tolerated and Uber will permanently deactivate the account of any driver-partner who is found to be involved,” said Uber in a statement as quoted by Business Daily.
Drivers under the banner of Members of Digital Taxi Association of Kenya (DTAK) have vowed to continue with the slow-down until their demands are met. The drivers have decried the “un-ending offers” and “high commissions” tech firms deduct from their earnings.
The drivers are demanding that the price per kilometre be increased by Sh3 to Sh45 and that commission taken by online platform should not exceed 15 per cent. Uber takes 25 per cent of the total earnings.
In a Memorandum of Understanding to be presented to the National Transport and Safety Authority (NTSA) later in the week, the lobby is demanding that riders using mobile money to pay for the service must include withdrawal charges.